FAQ

FREquently Asked Questions

Booking & Payments

Do I need to provide a credit card to book an appointment?

Yes, a valid credit card is typically required to secure your appointment.

Is a deposit required for services?

For bridal bookings, a 20% deposit is required to secure your date.

What is your cancellation policy?

We require at least 24 hours' notice for cancellations or rescheduling. Late cancellations or no-shows may result in a charge to the card on file.

Appointments & Scheduling

How far in advance should I book my appointment?

We recommend booking at least 2-3 weeks in advance for regular services and 4-6 weeks for bridal or special event bookings.

What happens if I’m late to my appointment?

If you are more than 10 minutes late, your appointment may be shortened or rescheduled to avoid delaying other clients. Late arrivals may still be charged for the full service.

Do you accept walk-ins?

All services are by appointment only to ensure personalized care and attention.

Services & Treatments

What services do you offer?

Celestial Skin NJ offers a variety of services, including advanced skincare treatments, cosmetic tattooing, facials, and more.

Do you offer makeup trials for bridal services?

Absolutely! Bridal trials are highly recommended to ensure your look is perfect for your special day.

Guest Policy

Can I bring a guest to my appointment?

To maintain a relaxing environment, we kindly ask that you do not bring extra guests unless they are receiving a service.

Memberships & Packages

What types of memberships do you offer?

We offer various membership options tailored to your skincare needs, including monthly facial packages and discounted rates on select services.

How do I purchase a membership or package?

You can purchase memberships and packages directly through our Vagaro page or in-person at our Nutley location.

What are the benefits of becoming a member?

Members enjoy exclusive perks such as priority booking, discounted services, and special promotions.([skinlaundry.com])

Can I cancel or pause my membership?

Yes, memberships can be canceled or paused with prior notice. Please refer to our membership terms for specific details.

Do packages expire?

Packages typically have an expiration date. Please check the specific package details for expiration information.

Are memberships transferable?

Memberships are non-transferable and intended for individual use only.

Can I upgrade or downgrade my membership?

Yes, you can adjust your membership level. Please contact us to make changes to your membership plan.

What happens if I miss a scheduled service within my membership?

Missed services may not roll over to the next month. It's important to schedule and attend your services within the designated time frame.

How will I be billed for my membership?

Memberships are billed monthly through the payment method on file.

Q10

Are there any initiation fees for memberships?

No, there are no initiation fees. You only pay the monthly membership fee.

If you have specific questions about our memberships or need assistance choosing the right package for your skincare goals, feel free to contact us directly for more information.